Q. We just installed a new Firewall and now we cannot connect
with CTO Server?
A. You will need to open two (2) ports on your Firewall to
allow a connection to CTO Server, read your Firewall documentation and
follow their procedure to open the TCP port 1010 (both directions) and
the FTP port (21).
Q. How long should it take for a Flightplan to return?
A. A Flightplan should never take any longer than 60 seconds
from the time that it was requested to be returned to you. On occasion
a Flightplan request may get placed in queue, if for any reason you
are unable to retrieve a Flightplan with a particular User ID, please
contact our help staff.
Q. Why cannot I not sign on, I continuously get an hourglass?
A. This is an indication that the CTO Client is unable to
contact Skyplan's CTO Server. This could be due to a very slow Internet
connection or an inability to connect with our Server at all. We generally
request that prior to contacting our Help number, you test your local
ISP connection by "Surfing the Web" and insuring that you local ISP
is not experiencing problems. If you run the CTO system continuously
there may be times that the system does slow up, this may be indicated
either by the hourglass or slow response time. The spinning 'Globe"
icon in your System Tray (Lower Right Corner) "spins" indicating contact
with the Host CTO Server.
Q. I'm running a Spanish version of Windows and I sometimes
get "Runtime Error 13 - Type Mismatch" or "Runtime Error 52 - Bad file
name or number".
A.
One possibility is that CTO 2000 has
not been installed/configured correctly on your PC. Please verify that
CTO 2000 is installed on your Spanish Windows
PC as follows:
1. Change Regional Settings
(Configuracion regional)
- Configuracion regional: Ingles (Estados Unidos)
<--- [English (US)]
- Fecha / Formato de fecha corta: MM/dd/aaaa
<--- Short Date fmt
- Run "CTOclient.exe"
- Click "Setup" button
- Welcome: Click "Next" button
- User Information: Click "Next" button
- Choose Destination Location:
> Click "Browse" button
> Choose Directory: "C:\Program Files\CyberTracOne"
> Click "OK" button
> Click "OK" button (to
Create the directory)
> Click "Next" button
- Select Program Folder: Click "Next" button
- Start Copying Files: Click "Next" button
- Setup Complete: Click "Finish" button (to restart computer)
Q. I just installed a fresh version of Windows XP Professional
and the new CTO client software; I can start the application but
when I right-click and select Flight Plans, it returns a runtime error:
3051?
A.
One possibility is that CTO 2000 users
have not been given the correct permissions on your PC to work with
the database. Please verify that the folder C:\Program Files\CyberTracOne\
has Modify, Read & Execute, List Folder Contents, Read, and Write permissions
enabled.
Q. I am having troubles connecting to the CTO Server, I have
been told Skyplan's main Internet connection to the Server is down,
What should I do?
A. If Skyplan's main Internet
connection for the CTO servers is down, you can switch over to the secondary
connection to the server:
Q. When I use the scheduler form, the background color makes
it difficult or impossible to read?
A. This problem is caused
by improper background color setting in Windows, to resolve this problem
immediately, go to >Start >Control Panel >Display >Appearance >Item
>Active Title Bar >Font: - Color and change it to white or an appropriate
contrasting color.
CTO Flight
Planning (FPREQ)
Q. I made a Flightplan request, but haven't received a response?
A. Make sure you are receiving other traffic on your SITA/ARINC/E-Mail
gateway. If this is working properly, then ensure that you specified
"FPREQ" on the first line of the request.
CTO Weather Query
(WXREQ)
Q. I made a weather request, but haven't received a response?
A. Firstly make sure you are receiving other traffic on your
SITA/ARINC/E-Mail gateway. If this is working properly, then ensure
that you specified "WXREQ" on the first line of the request.
